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Terms of Service

Last Updated: March 23, 2026

Welcome to feeqd! These Terms of Service ("Terms") govern your use of our website at https://feeqd.com, our feedback management platform, and all related services (collectively, the "Service"), operated by feeqd ("we," "us," or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

feeqd is a feedback management platform that allows you to create feedback boards, collect user feedback through embeddable widgets, manage product roadmaps, and collaborate with your team. The Service includes the web application, public feedback pages, and the embeddable widget.

2. Account Registration

To use the Service, you must create an account using your email and password, or by signing in through a third-party provider such as Google ("OAuth Login"). You agree to:

  • Provide accurate and complete information during registration.
  • Keep your login credentials secure and confidential.
  • Notify us immediately if you suspect unauthorized access to your account.
  • Be responsible for all activity that occurs under your account.

If you register using OAuth Login, you authorize us to access basic profile information (name, email, profile picture) from the third-party provider. You are responsible for maintaining the security of your third-party account. We are not responsible for any loss or damage arising from the third-party provider's availability or actions.

You must be at least 16 years old to create an account. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Subscriptions and Payments

The Service offers free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annually) through our payment processor, Paddle, who acts as the Merchant of Record for all transactions.

  • Billing: by subscribing to a paid plan, you authorize Paddle to charge your payment method on a recurring basis. Paddle's terms apply to all payment processing.
  • Plan limits: each plan includes specific quotas for boards, widgets, team members, and other resources. Exceeding these limits may require upgrading your plan.
  • Upgrades and downgrades: you can change your plan at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
  • Cancellation: you can cancel your subscription at any time from your account settings. You will retain access to your paid plan until the end of the current billing period. No refunds are provided for partial periods.
  • Taxes: Paddle handles all applicable taxes (VAT, sales tax) as the Merchant of Record.

4. Your Content and Data

Ownership

You retain ownership of all content you submit to the Service, including feedback boards, entries, comments, roadmap items, and widget configurations ("Your Content"). We do not claim any intellectual property rights over Your Content.

License to us

By submitting Your Content, you grant us a limited, non-exclusive, worldwide license to store, process, and display Your Content solely to provide the Service to you. This license ends when you delete Your Content or your account.

End-user data

When your website visitors submit feedback through the embeddable widget, you are the data controller for that data. You are responsible for ensuring you have a lawful basis to collect it (such as a privacy policy on your own website). We process this data on your behalf as a data processor.

Data export and deletion

You can delete your feedback entries, boards, and widgets at any time. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law. Contact us at [email protected] to request a full data export.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or to violate any applicable law or regulation.
  • Submit content that is defamatory, abusive, hateful, threatening, or harmful.
  • Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure.
  • Interfere with or disrupt the Service, including through denial-of-service attacks, automated scraping, or excessive API usage.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Use the Service to collect personal data without proper consent or in violation of applicable data protection laws.
  • Resell, sublicense, or redistribute the Service without our written permission.

We reserve the right to suspend or terminate accounts that violate these terms.

6. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is the property of feeqd and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to use our name, logo, or trademarks without prior written consent.

7. Availability and Support

We aim to keep the Service available at all times, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Support is provided via email at [email protected]. We will make reasonable efforts to respond in a timely manner, but we do not guarantee specific response times.

8. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your account if:

  • You breach these Terms.
  • Your use of the Service poses a risk to other users or our infrastructure.
  • We are required to do so by law.
  • Your account has been inactive for an extended period (we will notify you before taking action).

Upon termination, your right to use the Service ceases immediately. We will retain your data for the period described in our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, feeqd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.

Our total aggregate liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or 100 EUR, whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be error-free, secure, or available without interruption, or that it will meet your specific requirements.

11. Indemnification

You agree to indemnify and hold harmless feeqd from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights, including the rights of your end users.

12. Governing Law and Disputes

These Terms are governed by the laws of Spain and the European Union. Any disputes arising from these Terms or the Service shall be submitted to the courts of Barcelona, Spain, unless mandatory consumer protection laws in your jurisdiction require otherwise.

If you are a consumer in the European Union, you also have the right to submit a complaint through the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. If we make material changes, we will notify you by email or by a notice on the Service at least 30 days before the changes take effect.

By continuing to use the Service after the updated Terms take effect, you agree to be bound by the revised Terms. If you do not agree, you must stop using the Service.

14. General

  • Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and feeqd regarding the Service.
  • Severability: if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • No waiver: our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
  • Assignment: you may not assign your rights or obligations under these Terms without our consent. We may assign ours without restriction.

15. Contact Us

If you have questions about these Terms, contact us at [email protected].